FAQ – East Hills Casuals

FAQ

Do I need to create an account to place an order on easthillscasuals.com?

A East Hills Casuals account isn't required to place an order. However we do recommend creating an account to make it easier the next time you shop with us and to conveniently manage your order(s).

Can i cancel or modify my order?

To provide the fastest delivery time possible to our customers, orders are immediately sent for processing. For this reason, we are unable to cancel or modify an order once its placed. if there is any error with your order, please email info@easthillscasuals.com and we will do everything we can to assist you.

Why was my order cancelled?

All orders are subject to product availability. On the rare occasion that an item within your order is unavailable at the time of fulfillment you will be notified via email. Our customer support team will adjust your order an issue a full refund for any item(s) that are unavailable.

What is your return policy?

We will gladly offer a full refund from www.easthillscasuals.com within 30 days of the ship date. Products must be returned unworn, unwashed, in their original condition and with all tags attached. Items with signs of wear will be rejected and returned to customer.

I placed an order, when will I be charged?

Payment will be taken immediately, and you will receive an email confirming that your order has been placed.

Are all sales final?

Only clearance and discontinued items are final sales.

Does East Hills Casuals price match?

We have no price match guarantee at this time.

How long does a return or exchange take to process?

Refunds are typically issued within 3-7 business days from receipt of package at our facility. You will be notified via email once your return has been processed. Note that it take 3-5 business days for the credit to reflect in your bank account due to varying processing times between financial institutions.

Do you offer expedited shipping?

Currently, we do not offer expedited shipping.

What methods of of payment do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Discover, PayPal, Amazon Pay, Jcb, Diners Club and Shop Pay.