Emily Hsu Ultraluxe Lustrous Crop Graphite

You're right, and it's the single biggest reason people return clothes online. So we don't ask you to guess from a size label. Our size chart lists real body measurements in inches and centimetres, plus a separate denim conversion covering the 0(24) to 24W(42) run our jeans brands use. Measure your bust, waist and hip once, match to the chart, and order from the numbers rather than the letter on the tag.

The fabric decides it. Size up in woven, non-stretch pieces like shirts, blazers and structured dresses. Size down in heavy stretch — leggings, ponte and especially tummy-control denim, which runs generous enough that the compression panel takes up the extra room. In oversized or relaxed styles, take your usual size; the room is already built in.

A fair worry — thin, sheer fabric is one of the most common complaints in online apparel reviews. We choose pieces on fabric weight and recovery, not just price, and light-coloured or lightweight items that need a layer underneath say so in the product description. If something arrives sheerer than you expected, that's a return we'll cover.

Standard dress lengths are cut for roughly 5'4", so if you're 5'8" or above a mini will sit noticeably higher. Filter by midi or maxi lengths for reliable coverage, and check the length note on the product page. If you'd like the exact garment length before ordering, email us and we'll measure the piece.

Waist gap happens when jeans are cut straight through the hip, so a pair that fits your hips is loose at your waist. Look for curvy fits and contoured waistbands — KanCan curvy styles and Judy Blue tummy-control waistbands are both cut for a hip-to-waist difference rather than a straight line.

A 3X can mean anything from a 45" to a 55" bust depending on the brand, which is why we publish measurements rather than rely on the label. Our plus size range is drafted in true full-size runs with room through the hip and thigh — not straight sizes graded up. Check your measurements against the chart and order from those.

Send it back. Returns are open for 30 days from delivery on anything unworn and unwashed with tags attached — just email info@easthillscasuals.com to start one. Ordering two sizes and returning the one that doesn't fit is completely fine by us.

Orders over $50 ship free. Below that, domestic shipping is a flat $5 in the 48 contiguous states; Alaska, Hawaii and Puerto Rico are $20, Canada is $5, and international is $30. Most domestic orders arrive within 3–5 business days.