Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn and unused, with tags attached, and with your receipt or proof of purchase.

To start a return, contact us at info@easthillscasuals.com. If your return is accepted, we'll send you a free return shipping label, as well as instructions on how and where to send your package. Returns are sent to: East Hills Casuals, 1337 Willow Grove Road, Monroeville, NJ 08343. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@easthillscasuals.com.

Damages and issues
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance items, Final Sale items, or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We will let you know once we've received and inspected your return, and whether the refund was approved. If approved, you'll be refunded automatically to your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.

Customers in the European Union
If your order is shipped to the European Union, you also have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Our 30-day return window covers this period, and nothing in this policy limits your statutory rights.